In 2009, the software testing and QA client industry user survey investigated over 800 contracts held by 2,400 of the top spending banking corporations and organizations globally.
Key findings include:
• Top honored firms included more Chinese suppliers in the last 12 months. In 2008, six of the top 10 software testing and QA firms were located in Russia and Eastern Europe. In 2009, several Chinese firms skyrocketed to the top ranks, surpassing both Indian and Russian competitors.
• Vendor dissatisfaction is uncommon in the software testing and QA services industry among top ranked suppliers, in particularly, strong dissatisfaction is uncommon in information technology outsourcing (ITO) sector, occurring in only 8.1% of technology-related industry’s client types, 16.3% in software and high tech company clients directly, and 21.3% of non-tech industry clients globally.
• Russian software testing and QA outsourcers surpassed Indian and other offshore firms in client experience.
• US clients are among the most satisfied with offshore software testing and QA services delivery from India and increasingly China (satisfaction with Chinese suppliers up 87.5% since 2007).
• Strong dissatisfaction with offshore outsourcing vendors was less than 8.8% of all surveyed clients with 2009 projects involving testing, QA and related outsourced software functionalities.
• Comprehensive services vendor arrangements from a comprehensive/end-to-end software testing vendor produce the highest satisfaction rates.
• Single vendors offering comprehensive QA services to software testing clients ranked highest in the overall survey by clients.
Innovation, trust, reliability and customization are the most important attributes influencing software testing and QA client’s satisfaction with their 2009 outsourcing providers.
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Category: News
2010-market-predictions
Summary
2009 is quickly coming to a close, and 2010 is just around the corner. Everest Research Institute’s analysts have released this complimentary report with their 2010 predictions for key outsourcing and offshoring markets. This report contains predictions from the following markets:
- Finance & Accounting Outsourcing (FAO)
- Global Sourcing (GS)
- Human Resources Outsourcing (HRO)
- Information Technology Outsourcing (ITO)
- Procurement Outsourcing (PO)
- Supplier Intelligence (SI) continue reading…
13th session of the Beijing-Hong Kong Economic Cooperation Forum and discuss
cooperation in service outsourcing Beijing service outsourcing training institutions
and internship training base awarding ceremony was held October 30 morning, by the
Beijing Municipal Commerce Committee and co-sponsored by the Beijing Municipal
People’s Government of Changping District, Beijing, hosted the Association of Trade
in Services, “13th session of the Beijing-Hong Kong Economic Co-operation Seminar
Service Outsourcing Cooperation Forum” Life Science Park, Changping District, in the
grand meeting. Cheng Yuhua, deputy director of city of Commerce Commission, GUO
Guang-sheng, deputy director of City Board of Education, Changping District Vice
Mayor Jin Hui and China’s Hong Kong (region) Chamber of Commerce, China Shengyuan
Investment Fund, the Hong Kong Insurance Brokers Co., Ltd., Chung-yu Hong Kong side
and the guests and service outsourcing enterprises on behalf of nearly 250 people
attended the forum. continue reading…
China’s software industry received RMB589.1 billion in business revenue in the first eight months of this year, reflecting an increase of 21% year on year.
However, the growth rate was 1.1 percentage points less than that in the first seven months of this year and 11.4 percentage points below the rate in the corresponding period of last year.
In August, the country’s software sector realized an income of RMB75.19 billion, up 13.2% from a year earlier.
The growth rate was 19.2 percentage points lower than the rate in the same period of last year and 6.8 percentage points less than the rate in July. continue reading…
Even as the employment market looks bleak in many sectors, software developers from across the globe continue to see favorable hiring prospects.
Data from oDesk shows increasing demand for roles such as Facebook developers and PHP developers to work on a variety of projects.
In a column on InternetEvolution.com, Xuefei (Michael) Peng describes how China is gaining on India in the realm of outsourced software development services.
The market for software outsourcing in China could reach $9 billion by 2012, and the industry has grown more than 40 percent over the past three years, Peng writes.
However, some of the challenges faced by the country’s software outsourcing providers in the next few years include managing quality, maintaining talent levels and handling growth, he adds. continue reading…
Outsourcing is an option for managing internal tasks. A staffing tool, outsourcing is an arrangement whereby an organization contracts with another organization to perform tasks or functions traditionally handled by internal staff (Boone and Kurtz, 1999).
When an organization decides that more personnel are needed, it must first decide whether to hire more employees, contract workers, or outsource the functions. The focus is on efficiency and cost-effectiveness when deciding whether to outsource. This decision-making process involves internal analysis and evaluation, needs assessment and vendor selection, and implementation and management. continue reading…
Shanghai, Beijing and Shenzhen are among the Next 10 Outsourcing Destinations for outsourcing of services, according to the 4th Global Services-Tholons Top 50 emerging outsourcing destinations survey, jointly done by Global Services from CyberMedia and Tholons, a services globalisation advisory firm. The other seven are Vietnam’s Ho Chi Minh City and Hanoi, Poland’s Krakow, Argentina’s Buenos Aires, Egypt’s Cairo and Brazil’s Sao Paulo.
Seven Chinese cities - Shanghai, Beijing, Shenzhen, Dalian, Guangzhou, Chengdu and Tianjin - and six Indian cities - Chandigarh, Kolkata, Coimbatore, Jaipur, Bhubaneswar, Thiruvananthapuram - make it to the list of next 60 outsourcing destinations. continue reading…
The first Cross-Straits Service Outsource Cooperation Forum was held in Wuxi,Jiangsu
Province on September 18,2009, which could attract a further 200 representatives.
The service sector is the pillar industry in Taiwan, accounting for over 70 percent
of the island’s total GDP.
With the trend of the manufacturing industry now transferring from Taiwan to the
Chinese mainland, the service industry in Taiwan is also actively seeking
opportunities to cooperate with their peers on the Chinese mainland. continue reading…
According to a story originally appeared in the The New York Times, Beijing and Shanghai are becoming new lands of opportunity for recent American college graduates who face unemployment nearing double digits at home.
Joshua Arjuna Stephens, a 2007 graduate of Wesleyan University, works in Beijing for XPD Media, which makes online games.
Even those with limited or no knowledge of Chinese are heeding the call. They are lured by China’s surging economy, the lower cost of living and a chance to bypass some of the dues-paying that is common to first jobs in the United States.
“I’ve seen a surge of young people coming to work in China over the last few years,” said Jack Perkowski, founder of Asimco Technologies, one of the largest automotive parts companies in China.
“When I came over to China in 1994, that was the first wave of Americans coming to China,” he said. “These young people are part of this big second wave.”
One of those in the latest wave is Joshua Arjuna Stephens, who graduated from Wesleyan University in 2007 with a bachelor’s degree in American studies. Two years ago, he decided to take a temporary summer position in Shanghai with China Prep, an educational travel company. continue reading…
The Chinese government has pledged more aid from the country’s financial institutions to boost its outsourcing industry, officials said Wednesday.
Recommendations issued jointly by China’s central bank, commerce ministry and banking, securities, insurance and foreign exchange regulators, included efforts to expand service outsourcing companies’ access to financing via the country’s capital markets, such as by encouraging companies to carry out share and debt offerings, according to a statement posted on the Web site of the People’s Bank of China. continue reading…
